OVERCOMING CHALLENGES

Every situation and challenge is unique. Custom designed engagements integrate relevant content and intentional process that effectively move individuals and systems.

CREATING SUCCESS

An appreciative approach allows the group to identify their core strengths and critical success factors. Building on a positive foundation allows the group to see challenges as opportunities.

MEETING OBJECTIVES

A relational approach that keeps a focus on tangible outcomes. The group's objectives are clearly identified and made visible in order to direct action and inform process.

Maketa is passionate about connecting people to each other and to their shared ideas. He embraces each challenge and loves supporting breakthroughs for individuals and groups.

Whatever issue may be limiting the high performance of your team, or however complex your objectives may be, Maketa can likely help.  He may not be able to "fix" every situation, be he can help any group see the opportunities and new possibilities that are available to them.  Maketa is closely connected to a diverse team of colleagues so if he can't help you, he probably knows someone who can.

Here are a few his recent client’s successes:

> Client

Starbucks

> The Situation

Starbucks was launching it's new Community Store initiative which is built around a partnership with a local service organization - in the case the YWCA. As critical hub of the culturally diverse Central District community, the store at 23rd and Jackson became the point of connection with the community. Through an ongoing series of in-store dialogues the partners sought to engage the community to gain insight into opportunities for improving safety and community health and connection.

> Objectives

  • Actively engage community members in meaningful dialogue
  • Identify issues related to healthy and safety around the store and within the larger community

> How I helped them achieve their objective

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I've become a member of this corporate/non-profit/community partnership by providing graphic recording for each of the community dialogues that have been held to date including the March 2015 engagement when Howard Schultz, CEO & Chairman of Starbucks, hosted Seattle Police Chief Kathleen O'Toole and 80+ community members to discuss the safety, race, and community relations with police. Days later, Starbucks launched it's #RaceTogether campaign.

Live graphic recording at these community dialogues has increased participant engagement and provided a clear map of the dialogue to increase understanding, capture concerns and suggestions, support accountability and provide an ongoing record of the dialogue. The 4'x8' chart of each previous dialogue is posted at the current engagement to provide continuity. A digital version of each chart is distributed to key stakeholders following each dialogue. New member and store visitors are able to quickly get up to speed on the conversation so are informed and inspired to participate themselves.

> What they said

Maketa's graphic recording brought to life complex and difficult to verbalize ideas and helped to connect the discussion holistically. His ability to listen and capture what is said with accuracy and artistic graphics is impressive, inspiring, creative and reflects the collective voice. The graphic charts from the community dialogues support the concept of community voices being heard and documented visually while providing a piece of artwork with spontaneity, meaning, and expression of everyone who contributes to the conversations.
Margie Haywood, Seattle YWCA Director | Starbucks Community Store Partner

> Client

Conover Insurance Group

> The Situation

A successful and growing firm that had expanded beyond its legacy niche in insurance. The founders had recently retired and passed on leadership of the firms multiple companies to family. The new leadership recognized the opportunity to update the firm's mission statement and create a forward looking vision to direct growth.

> Objectives

  • Engage and inspire key leaders and stakeholders around the current and future opportunities for the firm
  • Draft an updated mission statement for the firm
  • Create a 5 year vision that will drive growth and development of key business components
  • Strengthen relationships among firm leaders from different internal companies and regional offices

> How I helped them achieve their objective

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My approach was drastically different from the group's typical annual engagement which one executive described as "their typical dog and pony show of power-point presentations." I designed this two-day retreat to be a visual process that invited the active engagement of each participant. Through this process participants were sharing ideas and insights and connecting with their colleagues from across the firm. The process was based on the Grove's Strategic Visioning Process and driven by a sequence of Grove graphic templates that helped the group to identify and agree on the current realities of the firm before looking ahead to create a shared vision. We successfully concluded the second day with the identification of next steps that would begin to move the firm toward it's vision.

> What they said

“Maketa’s workshops have escalated our companies Mission and Vision to a new level. His ability to key in on certain areas, that we may not realize are holding us back, is invaluable. Maketa’s artistic flare also adds one more layer to an amazing workshop. Our company has held numerous sessions with Maketa and will continue to in the future.”
Connie Morrow, CEO

> Client

Washington University St. Louis

> The Situation

A two-day convening of dialogues and panel discussions among university faculty, students and community stakeholders titled Race and Ethnicity: A Day of Discovery & Dialogue. This convening was called in response to the racial injustices that occurred in the neighboring suburb of Ferguson, Missouri.

> Objectives

  • Engage and inform the academic community on issues and topics related to race
  • Provide a platform for community voice and experience related to the events in Ferguson
  • Identify opportunities for the university to be more engaged in the social justice issues affecting the surrounding communities

> How I helped them achieve their objective

To support this client, I provided live graphic recording over the course of 25 hours of dialogue and engagement. Being positioned on the stage adjacent to the panelists, I provided an emerging graphic capture of the content and ideas that were being shared. Not only did this support the participants in the room, but was captured by cameras providing a live video stream to the overflow audience in the adjacent mezzanine and online viewers. The graphic records of the engagements rich conversations are now available on the universities website. You can view them HERE
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> What they said

We continue to receive VERY favorable feedback on your contribution to our Day of Discovery. And cannot thank you enough for taking such an active role in making the experience a success.
Jill Freidman - Vice Chancellor for Public Affairs

> Client

The Stupski Foundation

> The Situation

Design and execute a 2-day convening under some pretty extraordinary circumstances. A complex attendee group of about 100 people, consisting of high school students and adult allies from schools across six different states.

> Objectives

  • Create a student centered space that was engaging and allowed students to feel ownership and responsibility for the outcomes
  • Reflect and share past year's success to inspire and inform all groups
  • Build and strengthen youth and adult relationships across school affiliations to support ongoing work
  • Develop specific action plans to further Student Ownership of Learning within the participant's schools
  • Lay the groundwork for grant applications/grant funding that will support school implementation

> How I helped them achieve their objective

Working closely with the Stupski planning team, we designed a series of large and small group engagements that provided youth and adults space - separately and together - to share ideas and plan. Using a number of graphic templates from The Grove and a few templates that I custom designed, we made every step of this process visible. Outcomes from every engagement were captured - often by participants - and shared with the larger group. Throughout the 2-day convening attention was paid to establishing and maintaining a relational space that empowered student voice and encouraged adult allies to listen and offer guidance without taking over the process.

> What they said

Maketa did a masterful job of creating the perfect collaborative environment for all participants AND connecting with all in an incredibly authentic way. In addition, during the planning of the meeting, the organizational context changed significantly, twice, and each time Maketa rolled with the change, never panicked, and helped reframe the agenda to meet the new goals. The pacing of the event was perfect, the activities productive and energizing. I would hire Maketa for this kind of project again in a heartbeat.
Maida Brankman, Director of Curriculum & Programming

ABOUT

Maketa is a Seattle based master facilitator and trainer leading organizational development efforts for non-profit, educational, government, and corporate organizations.

Learn more about Maketa >

CONTACT

CALL TODAY! 206.409.3363
ideasintoaction@maketawilborn.com
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GRAPHIC CHART PORTFOLIO

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Maketa was personable and inviting. He shaped the day to best accommodate the goals of the group. He was a great facilitator for our conversations - leading but not directive. He kept us on track without squelching the creative process. Well done!

Sean Warren, Bill & Melinda Gates team member